Privacy Policy

Introduction

haimaker, Inc. ("haimaker," "we," "us," or "our") operates the haimaker.ai platform, which provides AI inference infrastructure and API services. This Privacy Policy describes how we collect, use, store, and share information when you use our website, API, and related services (collectively, the "Services").

Information We Collect

Account Information: When you create an account, we collect your name, email address, organization name, and payment information. Payment details are processed and stored by our third-party payment processor; we do not store full credit card numbers.

API Usage Data: We log API requests including timestamps, model identifiers, token counts, latency metrics, and error codes. We do not log the content of your prompts or model responses unless you explicitly opt in for debugging purposes.

Website Analytics: We collect standard web analytics data such as IP address, browser type, pages visited, and referring URLs to improve our website experience.

Contact Form Submissions: When you reach out through our contact or listing forms, we collect the information you provide, including your name, email, organization, and message content.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our API and inference services
• Process transactions and send billing-related communications
• Monitor and analyze usage patterns to improve performance and reliability
• Respond to your inquiries and provide customer support
• Detect, prevent, and address fraud, abuse, and technical issues
• Send service-related notices including updates, security alerts, and policy changes

We do not sell your personal information to third parties. We do not use the content of your API requests to train AI models.

Data Sharing

We share information only in the following circumstances:

• Infrastructure Providers: API requests are routed to upstream model providers (e.g., OpenAI, Anthropic, Google, Mistral) as necessary to fulfill your inference requests. These providers process data according to their own privacy policies.
• Service Providers: We work with third-party vendors for payment processing, email delivery, hosting, and analytics. These providers are contractually bound to use your data only for the services they provide to us.
• Legal Requirements: We may disclose information when required by law, regulation, or legal process, or to protect the rights, safety, or property of haimaker, our users, or the public.

Data Residency and Compliance

haimaker offers data residency options for customers with regulatory requirements. When you select a specific deployment region, your API requests are processed on infrastructure within that jurisdiction. Contact us for details on available regions and compliance certifications.

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.2+), encrypted storage for sensitive data, access controls, and regular security assessments. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain account information for as long as your account is active. API usage logs are retained for 90 days for billing and operational purposes. You may request deletion of your account and associated data at any time by contacting us at privacy@haimaker.ai.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing of your data
• Export your data in a portable format

To exercise any of these rights, contact us at privacy@haimaker.ai.

Cookies

We use essential cookies to maintain your session and preferences. We use analytics cookies to understand how visitors use our website. You can control cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

haimaker, Inc.
447 Sutter St Ste 405 #122
San Francisco, CA 94108
privacy@haimaker.ai